General

Whiled is a home goods brand, creating products designed for downtime. Whiled was founded with a simple mission in mind: to help the world slow down and reclaim downtime. We make thoughtfully-designed products that encourage moments for leisure, connection, and play, freeing you from distractions and “musts.” Our first product is a collection of artful jigsaw puzzles.

The notion of “whiling away” the hours harkens back to the 1800s, an era in which being stimulated and also unproductive was widely celebrated. “While away" was the "hang out" of the 19th century, a phrase that was used enough times they added it to the dictionary. We love that it describes a specific way of spending your time: You're not doing much of anything, but you’re not bored, either. Leisure at its finest. Is there anything better?

We’re generally available M-F 9am-5pm EST. We are a small team, but we will make every effort to respond to your inquiry promptly.

Not at the moment, but you can always send us a note at snailmail@whiled.co. (Please note that we are not accepting real snail mail at this time — sorry!)

Stupendous! You can send us a note at press@whiled.co.

Whiled is a part of the No Plans, Inc. family of brands. You might be more familiar with our sister brand, Girls’ Night In , the popular lifestyle and recommendations newsletter. Our Founder and CEO is Alisha Ramos and our team is a small bunch, operating out of cities on both coasts and in between.

Orders & Shipping

We ship domestically in the United States. International friends, stay tuned! Please allow for extended shipping time due to any delays caused by COVID-19.

Shipping is free for all orders over $50 that are shipped domestic ground. Standard domestic ground shipping in the continental United States is a flat $7 rate. Expedited domestic ground shipping in the continental United States is a flat $15 rate. Shipping to non-continental United States is a flat $15 rate. All shipping fees are nonrefundable if the item has shipped.

All orders are processed within 48 business hours, and should take 3-7 business days to arrive, depending on where you’re located. You should receive a tracking number once we have processed your order, so you’ll know exactly when you’ll receive your package. Please note that delays may be caused by COVID-19, and particularly during the holiday season.

If you can’t find your tracking number within a few days of your order, or if you didn’t receive an email from us, reach out to us at help@whiled.co and we’ll help you locate it.

Whiled accepts all major credit cards, Apple Pay, and Google Pay.

Sign up for our mailing list through our website, and keep your eyes peeled for a restock or pre-order for our next batch of fun.

We do not offer gift cards at this time, but please stay tuned

Returns

We handle returns, replacements, and significantly damaged items on a case-by-case basis. If you need help with a recent purchase, please email us at help@whiled.co within 7 days of receiving your order.

Please get in touch as soon as you know you want to edit your order. Email us at help@whiled.co and we will see what we can do. (It is possible your order may have been processed and shipped already, so time is of the essence.)

If your item has been marked as 'delivered' but has not arrived, please allow a few additional business days for it to show up. Packages can sometimes be scanned as 'delivered' when in fact they are still en route. Please note that Whiled is unable to replace lost or stolen items. Be sure to use the correct mailing address and track your shipment to reduce the risk of errors. You can reach out directly to the courier (such as USPS or UPS) to file a claim for your package in the event that it is lost.

Product

Whiled puzzles are printed on 100% recycled paper and made in the USA. The paper has a matte-finish, for glare-free puzzling (and admiring). The box also has a soft, matte-finish, luxurious to the touch. The box and pieces are recyclable.

You will receive your puzzle in its box, pieces kept together in a polybag, and a 100% cotton reusable pouch. You can use this pouch for storing the pieces, or for anything else really — the world is your oyster.

We recommend gluing it together and framing the puzzle — Whiled puzzle art was created with this end goal in mind. Start your own Whiled art gallery! We also love having a puzzle swap with friends, or simply stowing the puzzle away on your bookshelf or in the reusable pouch your puzzle comes with for another cozy day.

Select retail partners will be considered for Whiled puzzles. Feel free to send us a note at snailmail@whiled.co with the name of your store and a link to your website.

Community

Marvelous. Feel free to write us a note at snailmail@whiled.co with “Artist collaboration” in the subject line.

Yes. The box and pieces are made from 100% recycled paper and are recyclable.

For every product purchased in 2020, Whiled is donating $1 to The Black Schoolhouse, an experimental art school in New Orleans teaching radical Black history.

If your question isn’t here, please email help@whiled.co, and we will get back to you as soon as possible!